Frequently asked questions
- Shot Scope Survey - Help Shape the Future
- What Is Strokes Gained?
- How to Add a New Device to Your Shot Scope Account
- Why Does My Watch Vibrate?
- How Long Does the Battery Last on My Watch?
- Does the Watch Count Practice Swings?
- Can I Use My Device for a Partial Round?
- What Is a Positional Shot?
- Should I Include Off-Green Putts in My PinCollect Press?
- Deleting a Club from Your Shot Scope Account
- How to Delete a Round from Your Account
- How to Update the Email Address on Your Account
- How to Change the Time Format from 12-Hour to 24-Hour
- How Much Do the Tags Weigh?
- I’ve Lost or Broken a Tag – Can I Buy Replacements?
- Why Are the Club Distances in My Strategy Different from the Club Performance Page?
- X5 Watch Dimensions and Sizing Information
- Water Resistance of Shot Scope Products
- Do Older Generation Tags Work with Newer Shot Scope Devices?
- Can I Use the Watch on a Bag or Belt Instead of My Wrist?
- Why Does the Watch Strap Look Like It’s the Wrong Way Round? Can I Change It?
- What Happens If I Cut or Damage My Strap?
- How Do I Change the Language on the Shot Scope Dashboard?
- How to Care for Your Shot Scope Device
- How to Contact Support for Assistance