Frequently asked questions
- How do I power my X5 watch on?
- How do I power my watch down?
- Why does my watch vibrate?
- How long does the battery last on the X5?
- What does the information on my X5 screen mean when playing a round?
- How do the buttons on the X5 watch work?
- How does the green view screen work and how do I view it?
- How does the touchscreen work on my X5?
- Does the watch count practice swings?
- Will my device work if I play a partial round?
- What is a positional shot?
- Should I include putts from off the green in my PinCollect button press?
- How do I delete a club from my account?
- How do I delete a round from my account?
- How do I change the email address for my account?
- How do I change the time on my device from 24hr to 12hr?
- How much do the tags weigh?
- I have lost or broken my tag, can I buy more?
- Why are the club distances on My Strategy different to the distances on my Club Performance page?
- What size is the X5 watch?
- Are Shot Scope devices waterproof?
- Do older generation tags work with newer Shot Scope devices?
- Does the watch work if it isn't worn on a wrist but instead on a bag or belt buckle?
- Why is my watch strap the wrong way round/can you change that?
- Can you adjust the screen brightness on my device?
- What happens if I cut or damage my strap?
- What is strokes gained?
- How to change the text on the dashboard to another language?
- How do I reset my watch?
- How can I contact support for more help?