Shot Support

Accurately recording penalty strokes in Shot Scope is essential for maintaining precise performance statistics. Whether you're using the mobile app or the web dashboard, here's how to add penalty s...

All Shot Scope products are designed to be water-resistant, meaning they are safe to wear in wet conditions like light rain or while washing your hands. Whether you're out on the golf course during...

Yes, older Shot Scope tags are compatible with all newer Shot Scope devices.Should I Use New Tags with a New Device?If you've recently purchased a new Shot Scope device, we recommend switching to t...

For full functionality — particularly shot tracking — the watch must be worn on your wrist when using GPS + Track mode.Why Wearing It on Your Wrist MattersShot Scope’s tracking system relies on pro...

While the strap on your Shot Scope watch may appear to be the “wrong way round” compared to a typical watch, it is intentionally designed this way for technical reasons.Designed for Shot Tracking A...

The RFID shot detection technology is embedded in the watch strap itself. If you're experiencing issues with the strap—such as it not closing properly, missing a piece, or difficulties when removin...

At this time, the Shot Scope dashboard is only available in English. There is currently no built-in option to change the interface language to another language.Looking for a Workaround?If you’d lik...

To ensure the longevity and optimal performance of your Shot Scope device, please follow these care and maintenance tips: Cleaning: Use a damp cloth or paper towel to gently clean your device. A...

Our support site hosts a comprehensive collection of articles designed to help you get the most out of your Shot Scope product. We’re confident you’ll find the answer to your question there. Howeve...

To perform a reset on your Shot Scope watch, follow these steps:Press and hold the top-right button on the watch.A countdown screen will appear—continue holding the button.Keep holding until the co...