If you are having trouble connecting your device to the mobile app then it could be because you are trying to connect the device to your phone instead of directly connecting to the app.
Firstly, make sure you have the most up to date app version available and make sure your Location services are turned on in your phone settings. Make sure the Shot Scope device is deleted from your Bluetooth device list. Then do the following:
1) Enable Bluetooth on your phone
2) Turn the watch on
3) Open the Shot Scope app, log in and tap 'Connect Device'
If you are still experiencing issues please get in touch with our support team by emailing us at support@shotscope.com.
Comments
12 comments
X5 will not connect via bluetooth…Frustrating.
Agreed, just tried pairing my x5 and he keeps saying I have timed out or code is wrong. Really annoying and can't seem to find a solution.
Same
Absolute rubbish.
Same. Asks meto connect but it doesn't
Every time I try to connect to the app the watch disconnects from Bluetooth. Very frustrating, not the first issue I’ve had with this watch.
Watch connects to iPad or iPhone but as soon as I try to sync a course/update firmware etc it just drops. Really frustrating and seems a really poor Bluetooth deployment by Shotscope. Wish I hadn’t bought it to be honest.
In same boat. Every update's been tortuous for me, but trying to reach 2.1.84 is a joke. I've given up, wish I'd not been a cheapskate and gone with Garmin
Exactly the same. Nothing but trouble since Ive had it. Support no use whatsoever. Think I will give up and bin it. Pay for what you get I guess
Same issue, does not connect out the box. FAQ no help.
Has anyone been able to sort this out? I'm thinking I should just return this watch for a refund and stick with Garmin.
Watch won't sync rounds to phone, tried re-pairing with phone but no joy. Will eventually sync after a couple of days of trying! Is there an up date to fix this?
Thanks
And….drumroll……same again for 2.2.0 update.
I updated to 2.1.84 by following a very manual workaround via Support and seems I'll need to do the same again.
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