Troubleshooting: Connecting Your Shot Scope Device to the Mobile App
If you're having trouble connecting your Shot Scope device to the mobile app, it's likely because you're trying to connect directly to the device via Bluetooth, rather than through the app. Follow the steps below to resolve the issue.
Step 1: Prepare Your Device
Before starting the connection process, ensure the following:
- Update the Shot Scope App: Make sure you have the latest version of the Shot Scope app installed on your phone.
- Enable Location Services: Ensure that location services are turned on in your phone settings.
- Remove Device from Bluetooth List: Delete your Shot Scope device from the Bluetooth device list in your phone’s settings.
Step 2: Connect via the Shot Scope App
Once the above steps are completed, follow these steps to connect your Shot Scope device to the app:
- Enable Bluetooth: Turn on Bluetooth in your phone's settings.
- Power On Your Shot Scope Watch: Make sure your Shot Scope device is turned on.
- Open the Shot Scope App: Launch the app and log in to your account.
- Tap the Bluetooth Icon: On the 'Home' screen of the app, tap the Bluetooth icon to initiate the connection.
Step 3: If Issues Persist
If you’re still unable to connect your device to the app, please reach out to our support team for further assistance. You can contact us at:
Email: support@shotscope.com
Comments
12 comments
X5 will not connect via bluetooth…Frustrating.
Agreed, just tried pairing my x5 and he keeps saying I have timed out or code is wrong. Really annoying and can't seem to find a solution.
Same
Absolute rubbish.
Same. Asks meto connect but it doesn't
Every time I try to connect to the app the watch disconnects from Bluetooth. Very frustrating, not the first issue I’ve had with this watch.
Watch connects to iPad or iPhone but as soon as I try to sync a course/update firmware etc it just drops. Really frustrating and seems a really poor Bluetooth deployment by Shotscope. Wish I hadn’t bought it to be honest.
In same boat. Every update's been tortuous for me, but trying to reach 2.1.84 is a joke. I've given up, wish I'd not been a cheapskate and gone with Garmin
Exactly the same. Nothing but trouble since Ive had it. Support no use whatsoever. Think I will give up and bin it. Pay for what you get I guess
Same issue, does not connect out the box. FAQ no help.
Has anyone been able to sort this out? I'm thinking I should just return this watch for a refund and stick with Garmin.
Watch won't sync rounds to phone, tried re-pairing with phone but no joy. Will eventually sync after a couple of days of trying! Is there an up date to fix this?
Thanks
And….drumroll……same again for 2.2.0 update.
I updated to 2.1.84 by following a very manual workaround via Support and seems I'll need to do the same again.
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