Could you please try the following steps below to resolve the issue:
*Disconnect the device
*Switch the device off
*Remove the device from your phones or tablets Bluetooth settings. This can be found in General Settings>Bluetooth Settings on most devices.
*Manually log out the app (closing the app doesn't log you out)
*Close the app
*Open the app
*Type email address and password to login
*Switch device on
*Connect device
*Re-try the sync ensuring that your phone/tablet are in close proximity to each other during the entirety of the update. This will ensure the Bluetooth connection is maintained.
Its also important to make sure the WIFI connection is strong, the Shot Scope device and the phone/tablet are near to each other and that the device isn't interrupted during the process (best to keep it on the Shot Scope app until sync is complete).
If this doesn't work then contact us please at support@shotscope.com
Comments
3 comments
My firmware update was stuck. I followed the instructions to unpair the watch from Bluetooth and then I added a new device from within the app. I then re-paired the watch and now the firmware update is successful.
I tried the steps and it worked for me. My sync used to get stuck at 93%.
My Sync to iPhone from X5 runs to 99% , but never finishes. I did re pair the device, but it sticks at 99%. I did use X5 today for the first time to record 10 Holes of golf. I did end the round. The Club and Round Score shows on my X5 Watch in Histor,, but I cannot get Sync to complete.
Also at what point does the X5 watch record a shot as complete. E.g. I use the Driver, tag it worked fine. I walk to ball, pick a new club from bag. Is it when that tag is read that the previous shot is counted. Important therefore not to allow tag to occur until exactlky at ball, rather than when club is first picked from bag, which may be some distance in some casers, where you have to leave bag away from where ball is placed, e.g. around green where you might carry two clubs to the ball.
I also found on some greens, as I enter the green, the Number of Putts at 2 showed immediately, before I got to my ball, or even beore I tagged the Putter. So how can X5 measure the shot to the Green, or the distance of any putts
While I have been typing this detail, my iPhone is still showing at 99%. The X5 is located right beside ny watch and WiFi is good.
Most disappointing
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